Cradlepoint's 4G LTE network solutions connect
onboard technology and ship-to-shore communications
Harley Marine, like many maritime companies, required a solution
for simple, fast and reliable network connectivity to ensure
daily tasks such as invoice processing, navigation,
marine-mapping and more could be completed seamlessly, and that
its employees could deliver consistent customer service.
The full-service maritime company chose Cradlepoint for a
cost-effective solution that would augment VSAT (satellite) and
replace outdated technology to securely connect management to the
vessels deployed in waterways all over the globe.
With 175 boats and more than 1,000 employees in offices across
several cities such as New York, Houston, Los Angeles, San
Francisco, Portland, Seattle, and remote locations in Alaska, it
was vital for Harley Marine to have a reliable communication
system that can be remotely managed. It became clear that the
solution Harley Marine was using prior to Cradlepoint was no
longer a viable solution for the future of the company, as the
devices did not have the bandwidth capabilities, ruggedness or
the signal strength necessary to ensure day-to-day operations
could be completed.
Harley Marine deployed Cradlepoint's fully ruggedized COR Series
routers on its vessels. The routing platform connects all of the
onboard technology, including the two computers on each vessel
that run the navigation and accounting software.
With NetCloud Manager, Harley Marine's IT team is able to fully
deploy and manage their Cradlepoint routers from a central
location, eliminating the need for a crew to board the vessel.
The vessels are exposed to the elements as they travel all over
the waterways. It is essential that the communications not go
down due to inclement weather, vibrations, splash, moisture and
more. The COR Series is a fully ruggedized routing platform that
is purpose-built for missioncritical connectivity in the most
"The ruggedization is extremely important to us," said Jay
Franco, IT manager for Harley Marine. "The routers hold up very
well against all the moisture on the boats. With Cradlepoint, the
boats don't lose their connection, so daily activities are not
The computers on Harley Marine's vessels constantly receive
software updates, and the Cradlepoint solution has been vital in
ensuring the completion of those updates. In addition, when
mechanics, safety supervisors, and other personnel board the
boats, they are able to quickly and securely connect to the WiFi
to complete their tasks.
"The boats are constantly on the move and they frequently go into
areas where there is not a strong enough signal for them to
complete job duties," said Franco.
With Cradlepoint, everyday tasks that used to take weeks to turn
around can be completed in a few minutes-and more efficiently
than ever before.
When a Harley Marine vessel gets orders for its next job, the
team is able to remotely see where all its destinations are,
track its time, and access the software on board. Payroll is
recorded in real time, so as soon as a job is complete, Harley
Marine can immediately send an invoice to the customer, saving
them time and ensuring excellent customer service.
"What's great now is we hear about something immediately and can
complete tasks instantly. It used to take weeks to accomplish
simple operational tasks. Now, it is all streamlined and
everything is in real time and up-to-date," said Franco.